{"id":268,"date":"2026-09-03T18:25:56","date_gmt":"2026-09-03T18:25:56","guid":{"rendered":"https:\/\/activenso.com\/?page_id=268"},"modified":"2026-09-03T18:48:48","modified_gmt":"2026-09-03T18:48:48","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/activenso.com\/en\/questions-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
\n

Frequently asked questions<\/h1>\n\n\n\n

Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos licences, la livraison num\u00e9rique, le paiement et l\u2019activation de vos logiciels.<\/p>\n\n\n\n

\n

Commande et livraison<\/strong>
<\/h2>\n\n\n\n
How will I receive my license?<\/summary>\n

Apr\u00e8s la validation de votre commande, votre licence et les instructions n\u00e9cessaires sont envoy\u00e9es \u00e0 l\u2019adresse e-mail indiqu\u00e9e lors de votre achat. Pensez \u00e9galement \u00e0 v\u00e9rifier votre dossier de courriers ind\u00e9sirables.<\/p>\n<\/details>\n\n\n\n

What is the delivery time?
<\/summary>\n

La livraison est num\u00e9rique. Elle est g\u00e9n\u00e9ralement effectu\u00e9e rapidement apr\u00e8s la validation de votre commande. Un d\u00e9lai suppl\u00e9mentaire peut \u00eatre n\u00e9cessaire pendant certaines p\u00e9riodes ou lorsqu\u2019une v\u00e9rification de la commande est requise.<\/p>\n<\/details>\n\n\n\n

Je n\u2019ai pas re\u00e7u mon e-mail, que dois-je faire ?
<\/summary>\n

V\u00e9rifiez d\u2019abord votre dossier de courriers ind\u00e9sirables et assurez-vous que l\u2019adresse e-mail utilis\u00e9e lors de la commande est correcte. Si vous ne trouvez toujours rien, contactez-nous en indiquant votre nom et votre num\u00e9ro de commande.<\/p>\n<\/details>\n\n\n\n

\n

Paiement et facturation<\/h2>\n\n\n\n
Quels moyens de paiement acceptez-vous ?
<\/summary>\n

Les moyens de paiement disponibles sont affich\u00e9s sur la page de validation de la commande. Choisissez simplement l\u2019option qui vous convient, puis suivez les instructions affich\u00e9es pour finaliser votre achat.<\/p>\n<\/details>\n\n\n\n

Le paiement est-il s\u00e9curis\u00e9 ?
<\/summary>\n

Oui. Les paiements sont trait\u00e9s par des solutions s\u00e9curis\u00e9es. Activenso ne conserve pas directement les informations confidentielles de votre carte bancaire.<\/p>\n<\/details>\n\n\n\n

Que faire si mon paiement est refus\u00e9 ?
<\/summary>\n

V\u00e9rifiez les informations saisies ainsi que la disponibilit\u00e9 des fonds, puis r\u00e9essayez. Si le paiement est toujours refus\u00e9, contactez votre banque ou choisissez un autre moyen de paiement disponible.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

\n

Installation et activation<\/h2>\n\n\n\n
How do I activate my software?
<\/summary>\n

T\u00e9l\u00e9chargez et installez le logiciel en suivant les instructions re\u00e7ues avec votre commande. Ouvrez ensuite la section d\u2019activation, saisissez votre cl\u00e9 de licence exactement comme elle appara\u00eet dans l\u2019e-mail, puis validez.<\/p>\n<\/details>\n\n\n\n

How to check software compatibility?<\/summary>\n

Consultez les informations de compatibilit\u00e9 indiqu\u00e9es sur la fiche du produit avant votre achat. V\u00e9rifiez notamment le syst\u00e8me d\u2019exploitation, sa version, l\u2019architecture 32 ou 64 bits et les \u00e9ventuelles exigences techniques.<\/p>\n<\/details>\n\n\n\n

Que faire si ma cl\u00e9 de licence ne fonctionne pas ?<\/summary>\n

V\u00e9rifiez que la cl\u00e9 a \u00e9t\u00e9 saisie sans erreur et qu\u2019elle correspond bien au logiciel achet\u00e9. Si le probl\u00e8me persiste, contactez notre assistance en indiquant votre num\u00e9ro de commande et en joignant une capture d\u2019\u00e9cran du message d\u2019erreur.<\/p>\n<\/details>\n\n\n\n

Puis-je utiliser ma licence sur plusieurs appareils ?<\/summary>\n

Le nombre d\u2019appareils autoris\u00e9s d\u00e9pend de la licence achet\u00e9e. Consultez la fiche du produit et les informations re\u00e7ues avec votre commande avant d\u2019installer le logiciel sur un autre appareil.<\/p>\n<\/details>\n<\/div>\n\n\n\n

\n

Assistance et remboursement<\/h2>\n\n\n\n
Comment contacter l\u2019assistance ?<\/summary>\n

Utilisez notre page \u00ab Nous contacter \u00bb et indiquez votre nom, votre adresse e-mail, votre num\u00e9ro de commande ainsi qu\u2019une description pr\u00e9cise du probl\u00e8me. Notre \u00e9quipe vous r\u00e9pond g\u00e9n\u00e9ralement dans les 24 heures ouvr\u00e9es.<\/p>\n<\/details>\n\n\n\n

Puis-je demander un remboursement ?<\/summary>\n

Vous pouvez nous adresser une demande en indiquant votre num\u00e9ro de commande et le motif rencontr\u00e9. Chaque demande est examin\u00e9e conform\u00e9ment \u00e0 notre politique de remboursement et aux droits applicables aux consommateurs. Consultez la page \u00ab Politique de remboursement \u00bb pour conna\u00eetre les conditions d\u00e9taill\u00e9es.<\/p>\n<\/details>\n<\/div>\n\n\n\n

\n

Vous n\u2019avez pas trouv\u00e9 votre r\u00e9ponse ?<\/strong><\/h2>\n\n\n\n

Notre \u00e9quipe est disponible pour r\u00e9pondre \u00e0 vos questions concernant une licence, une commande ou une activation.<\/p>\n\n\n\n

\n
Contact us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Questions fr\u00e9quentes Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos licences, la livraison num\u00e9rique, le paiement et l\u2019activation de vos logiciels. Commande et livraison Paiement et facturation Installation et activation Assistance et remboursement Vous n\u2019avez pas trouv\u00e9 votre r\u00e9ponse ? Notre \u00e9quipe est disponible pour r\u00e9pondre \u00e0 vos questions concernant une licence, une […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-268","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"yoast_head":"\nQuestions fr\u00e9quentes - activenso.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/activenso.com\/en\/questions-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - activenso.com\" \/>\n<meta property=\"og:description\" content=\"Questions fr\u00e9quentes Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos licences, la livraison num\u00e9rique, le paiement et l\u2019activation de vos logiciels. 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